Shipping policy
Shipping Policy
Last Updated: June 2026
At Mary & Lenor London, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process, ship, and deliver orders.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received.
Orders placed during weekends or public holidays may require additional processing time and will begin processing on the next business day.
Once your order has been processed, you will receive a shipping confirmation email containing your tracking information when available.
Delivery Times
Estimated delivery times are:
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United Kingdom: 8–12 business days after processing
Please note that delivery times are estimates and may vary due to factors outside our control, including:
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Customs inspections
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Carrier delays
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Severe weather conditions
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Public holidays
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High seasonal demand
Free Shipping
We proudly offer FREE shipping on all orders within the United Kingdom.
There are no minimum purchase requirements to qualify for free shipping.
Tracking Your Order
Once your order has been shipped, you will receive tracking information via email.
Please allow a few days for tracking updates to appear in the carrier's system after shipment.
Sustainability Commitment
To help reduce environmental impact and maintain fair pricing, some orders may be processed and shipped in consolidated batches.
This approach allows us to minimise waste while continuing to offer high-quality products at competitive prices.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Mary & Lenor London cannot be held responsible for orders delayed, lost, or delivered to an incorrect address due to inaccurate information provided by the customer.
If you notice an error in your shipping details, please contact us immediately at:
Delayed Deliveries
While we strive to meet all estimated delivery times, delays may occasionally occur.
If your order has not arrived within the expected delivery window, please contact our customer support team and we will investigate the shipment on your behalf.
Lost Packages
If a package is confirmed as lost by the shipping carrier, we will work with you to provide an appropriate resolution, which may include a replacement or refund where applicable.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Mary & Lenor London
Email: support@marylenorlondon.co.uk
Our customer support team is always happy to assist.