Terms of service

Terms & Conditions

Last Updated: June 2026

Welcome to Mary & Lenor London. These Terms & Conditions govern your use of our website and the purchase of products from our store. By accessing our website and/or placing an order, you agree to be bound by these Terms.

1. Company Information

Mary & Lenor London

Email: support@marylenorlondon.co.uk

Throughout these Terms, the words "we", "our", and "us" refer to Mary & Lenor London.

2. Acceptance of Terms

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to use this website.

If you do not agree with these Terms & Conditions, you must not access or use our website.

3. Products & Services

We make every effort to display our products accurately. However, we cannot guarantee that product images, colours, descriptions, or other content displayed on your device will be completely accurate.

We reserve the right to modify, discontinue, or update products at any time without prior notice.

4. Pricing & Payments

All prices displayed on our website are shown in GBP (£).

We reserve the right to change prices at any time without notice.

Accepted payment methods may include:

  • Visa

  • Mastercard

  • American Express

  • Maestro

  • Shop Pay

  • Apple Pay

  • Google Pay

  • Other payment methods displayed at checkout

Orders will only be processed once payment has been successfully received.

5. Order Acceptance

After placing an order, you will receive an order confirmation email.

This confirmation does not guarantee acceptance of your order. We reserve the right to refuse, cancel, or limit any order at our discretion, including in cases of:

  • Pricing errors

  • Suspected fraud

  • Product availability issues

  • Incorrect customer information

6. Shipping & Delivery

Processing times and estimated delivery times are provided in our Shipping Policy.

While we aim to deliver within the estimated timeframe, delivery dates are not guaranteed and may be affected by circumstances beyond our control.

Mary & Lenor London is not liable for delays caused by shipping carriers, customs procedures, weather conditions, or other external factors.

7. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Customers must review that policy before making a purchase.

8. Right of Withdrawal

Where applicable under consumer protection laws, customers may have the right to withdraw from a purchase within the legally required period.

Certain items may be excluded from this right, including:

  • Personalised products

  • Custom-made products

  • Opened hygiene-related products

  • Products that cannot be returned for health or hygiene reasons

9. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Product descriptions

  • Images

  • Graphics

  • Text

  • Website design

is the property of Mary & Lenor London and may not be copied, reproduced, distributed, or used without written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Mary & Lenor London shall not be liable for any indirect, incidental, consequential, or special damages arising from:

  • Use of the website

  • Inability to use the website

  • Delayed deliveries

  • Product misuse

  • Technical interruptions

Nothing in these Terms excludes rights that cannot legally be excluded under applicable law.

11. Complaints

If you have a complaint regarding a product or service, please contact us as soon as possible.

We aim to respond to all customer enquiries within a reasonable timeframe and work towards a fair resolution.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you agree to the collection and use of information as described in that policy.

13. Changes to These Terms

We reserve the right to update, modify, or replace these Terms & Conditions at any time.

Any changes will be posted on this page and become effective immediately upon publication.

14. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Mary & Lenor London
Email: support@marylenorlondon.co.uk

Thank you for choosing Mary & Lenor London.